Privacy Policy

1. Collection of Personal Information

2. Purpose of Use

• Replying to inquiries submitted via the contact form, by email or by telephone.
• Operating our services and managing customer accounts, where you have signed up for an operated service.
• Sending optional newsletters and important notifications about changes to policies or services.
• Providing customer support in Japanese and English.
• Conducting aggregate statistical analyses to improve and customize our services and content.
• Detecting and preventing fraud, abuse, or misuse of our systems.

3. Sharing & Disclosure

• With trusted service providers operating under a non-disclosure agreement (for example: email delivery, hosting, customer support tooling). These providers receive only the data necessary to perform their function and are contractually prohibited from using it for any other purpose.
• With official toll-road operators and authorized highway administrators (where applicable to a specific operated service), strictly to fulfill the service you have signed up for.
• When required by law or regulation — to comply with legal orders, protect public safety, or prevent fraud.
• We never sell, rent, or trade your personal information to third parties.

4. Use of Cookies

We use cookies to maintain login sessions on our operated services, to remember your language preference, and to analyze aggregate site traffic. We do not use cookies for advertising or cross-site tracking. You may manage or disable cookies via your browser — note that some features (in particular, signed-in functionality on operated services) may not work without them.

5. Data Storage and Security

All personal data is protected with industry-standard encryption in transit and at rest, stored on secure servers in Japan, and accessed only by trained staff under access controls. Passwords are processed with advanced one-way hashing. Sensitive identifiers (for example: ETC card numbers) are masked in any customer-facing dashboard.

6. Your Rights under APPI

• Access and review the personal information we hold about you.
• Correct or update inaccurate or incomplete data.
• Request deletion of your personal information, where permitted by law.
• Opt out of any optional communication (such as our monthly newsletter) at any time.

To exercise these rights, please contact our support team at the address listed below. We respond within 30 days.

7. Retention of Data

We retain your information only as long as necessary to deliver the services you have requested, to satisfy legal obligations, or to resolve disputes. When you close an account or request deletion, we remove or anonymize your data within a reasonable period unless retention is required by law.

8. Our Official Domains

NoJo Enterprise operates this corporate website (www.nojoenterprise.com) together with our operated services on their own dedicated domains. Any website or email claiming to represent NoJo Enterprise on a domain outside the ones we publish on our Corporate Profile page should be treated as suspicious. If in doubt, please contact us directly using the details below to verify before taking action.

9. Updates to This Policy

We may amend this Privacy Policy to reflect changes in our practices, the services we offer, or the law. Material updates will be posted on this page with a revised "Last updated" date, and — where appropriate — communicated to active customers by email. Please review periodically.