From one person's resolve to 17,000+ customers across Japan — thirteen years and counting.
NoJo Enterprise was founded by Adam Jones in 2013 — but the real work began two years earlier. In 2011 we started knocking on doors. Through 2011, 2012, and into 2013 we approached banks, financial institutions, credit unions, NEXCO and the official government channels trying every legitimate path to build an English-language ETC service for foreign residents, U.S. military families, diplomats, missionaries, and international businesses in Japan. Twelve times we were told no. On the thirteenth try, someone finally said yes — but a "yes" was only the starting line. It took another eight months of engineering to safely connect our systems to theirs, then a deliberately small pilot run before we were allowed to grow customer by customer, slowly and cleanly. Thirteen years on from that first yes, we now serve more than 17,000 customers nationwide.
I didn't get here alone. NoJo Enterprise has been a tight, deeply committed team from day one — sales, operations, on-the-ground support, engineering, and the partners on the Japan side who carry their part of the load without flinching. Our team is strong today, and we will keep being strong because of it.
“I had to become the trust — personally responsible for every foreign driver in Japan.”
“This did not begin as a software idea. It began with pain.”
Who we are, where we come from, and where we are going.
Vision
Mission, values and the three pillars that guide our work.
ExploreRepresentative Message
A short note from Adam Jones, our Representative Director.
ExploreCorporate Profile
Registered name, founded date, address, capital and registration.
ExploreAI Engine
The trained five-member AI team that powers every workflow.
Explore

From 420 customers to 17,000+ — over thirteen years.
- 2013
Founded in Yokosuka — first 420 customers signed up the launch year.
- 2014
First nationwide billboard campaign reached international communities across Japan.
- 2016
Service expanded to all U.S. military installations in Japan.
- 2018
Crossed the 5,000-customer milestone, expanded to embassies.
- 2020
Official ETC partner for NBC Olympics — Tokyo 2020 Games.
- 2023
Passed 10,000 active customers; covered every U.S. mission in Japan.
- 2025
12-year anniversary; first formal meeting with the senior leadership who steward ETC nationally.
- 2026
Full platform overhaul — AI Operations Division, JTR Bridge API and corporate website launch.
Mission & Vision
Turning complex systems in Japan into practical services people can actually use.
ETC cards, usage records, foreign exchange procedures and other administrative work in Japan come with language barriers, unclear information and difficult management. We identify these frictions on the ground and turn them, one by one, into services people can actually use.
Building trusted practical-service infrastructure across mobility, records and digital infrastructure in Japan.
Five operating principles we hold to.
- 01
Start from operations
Design begins with what users actually struggle with on the ground.
- 02
Make things understandable
Hard systems translated into clear language and clear screens.
- 03
Protect trust
Sensitive information stays inside secure screens, not casual channels.
- 04
Support every language
Japanese and English support for everyday procedures.
- 05
Improve long-term
We choose lasting value over short-term flash.
Three pillars supporting Japan: mobility, records, digital infrastructure.
Mobility
Making ETC and Japan's expressway infrastructure easier to access for everyone.
Records
Organizing usage records and producing clear reports for daily operations.
Digital Infrastructure
Payment, data organization and multilingual access — connected into long-lasting infrastructure.
Continuing to think from the ground up.
We started in a small Yokosuka office in 2013. Our first customers were a handful of foreign drivers struggling with Japanese-language procedures.
Thirteen years later, we have built a focused customer base across Japan that trusts us. But our approach has not changed. Start from the customer's friction. Improve operations patiently. Convert it into infrastructure that lasts. NoJo Enterprise will keep that posture.
"My first twelve answers were all 'impossible.' The thirteenth was 'let's try' — and that one yes is where this company began."
Read the full story"The month-end toll receipt customers used to chase for weeks now arrives in their inbox automatically — every month, on schedule."
Read the full storyWhere our service actually reaches — quietly, across all of Japan.
37 U.S. military installations, 6 U.S. diplomatic missions, the foreign embassies across Tokyo, defense contractors, MWR facilities, base exchanges, chaplaincy programs, USO centers — for more than thirteen years we have quietly supported the wide community of people living and working in Japan. Full directories live on our operating site, JapanETCcard.com.
- U.S. Military Installations37 sites
37 bases, housing areas, training ranges and support sites across Japan — Navy, Air Force, Marines, Army.
View directory - U.S. Embassy & Consulates6 missions
Tokyo Embassy plus the five U.S. Consulates in Osaka-Kobe, Naha, Fukuoka, Nagoya and Sapporo.
View directory - Foreign Embassies
Diplomatic missions in Japan from every region of the world — long-term partners of the service since the early years.
View directory - Defense Contractors
Cleared contractors, engineering firms and program offices supporting U.S. Forces Japan operations.
View directory - MWR Facilities
Morale, Welfare & Recreation centers, recreation lodging and on-base programs across every branch.
View directory - Exchange (PX / BX / NEX)
Army & Air Force Exchange Service (AAFES), Navy Exchange (NEX) and Marine Corps Exchange (MCX) locations.
View directory - Religious & Chapel Programs
On-base chapels, command chaplaincy programs and faith community groups across the network.
View directory - USO Centers
United Service Organizations centers supporting service members and their families in Japan.
View directory
— and many, many more communities we proudly serve every day.
Every workflow we run is operated by a trained five-member AI team.
ETC cards, toll records, the planned exchange service — every automated task is handled by the same five-member AI team we trained, role by role. Three Senior Analysts classify, extract and interpret. Rin (QA Lead) cross-checks consistency. Sora (Director) gives the final go-ahead before anything reaches a customer.
- 3Analysts
- 1QA Lead
- 1Director
Each member is trained for a specific class of documents, rules and judgment criteria — by design, not by accident.


YukiSpecializes in OpenAI- Data extraction and document processing
- Information verification and validation
- Record keeping and data organization
HanaSpecializes in Gemini- Complex document interpretation
- Form and record analysis
- Data accuracy and quality assurance
AoiSpecializes in Claude- Data processing and classification
- Anomaly and inconsistency detection
- Multi-format document handling

Sora decides. Rin verifies. Three analysts execute.
Same discipline applied to ETC, toll records and the planned exchange service. That's how we keep quality consistent across multiple products.
Meet the AI teamWant to dive deeper into the services?
All NoJo Enterprise services run independently. We are not NEXCO, the ETC Usage Inquiry Service, a financial institution, or any government agency.